Refund and Returns Policy

Effective Date: 25-04-2025
Last Updated: 25-04-2025

At Mavstore, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the conditions under which returns, exchanges, and refunds may be accepted.

1. Returns Eligibility

To be eligible for a return:

The item must be unused, unwashed, and in the same condition that you received it.
It must be in the original packaging with all tags, manuals, and accessories included.
A valid proof of purchase (order number, receipt) is required.
Returns must be initiated within [7/10/15] days of receiving the product.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as final sale or non-returnable.
Personalized or custom-made products.
Intimate or hygienic goods (e.g., undergarments, skincare).
Gift cards or downloadable digital products.
Items damaged due to misuse, improper handling, or wear and tear.

3. Return Process

To request a return, please follow these steps:

Email us at support@mavstore.in with your order number and reason for return.
Wait for approval and return instructions from our support team.
Package the item securely and ship it to the provided return address.

Note:

Customers are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance.

4. Damaged or Defective Items

If you receive a defective, damaged, or incorrect product:

Contact us within 48 hours of delivery.
Send us clear photos/videos of the item and the packaging.
We will arrange for a replacement or full refund at no extra cost.

5. Refunds (If Applicable)

Once we receive and inspect your returned item:

We will notify you via email whether your refund is approved.
If approved, your refund will be processed to your original payment method within 7–10 business days.

Note:

Refund processing time may vary depending on your bank or payment provider.
If your refund is delayed, please check with your bank before contacting us.

6. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company (it may take time before your refund is officially posted).
Then contact your bank. There is often a processing delay.

If you’ve done all of this and still haven’t received your refund, please contact us at support@mavstore.in.