SHOPPING INFORMATION
How can I place an order on Mavstore?
Placing an order on Mavstore is quick and simple. Just browse through our collections, choose the product(s) you love, and click “Add to Cart.” Once you're ready, proceed to the checkout page, fill in your shipping details, and select your preferred payment method. After confirming your order, you’ll receive a confirmation email or SMS with all the details.
Do I need to create an account to place an order?
No, creating an account is not mandatory. You can shop as a guest. However, having an account offers added benefits like faster checkouts, order tracking, saving multiple delivery addresses, and receiving early access to special offers or new arrivals.
Can I modify or cancel my order after placing it?
We begin processing orders soon after they are placed to ensure timely delivery. Therefore, modifications or cancellations can only be made within a limited time. If you need to make changes or cancel your order, please contact our support team immediately via email or the contact form.
How long will it take to receive my order?
We aim to ship all orders within 1-3 business days. Delivery time depends on your location but usually takes between 3 to 7 working days. You’ll receive a tracking link once your package is shipped, so you can follow its journey right to your doorstep.
Do you offer international shipping?
At the moment, we ship exclusively within India. We’re working hard to make Mavstore available internationally, so stay tuned for updates via our website and social media platforms.
PAYMENT INFORMATION
What payment methods do you accept?
We accept a wide range of secure payment options including UPI, credit cards, debit cards, net banking, and leading mobile wallets like Paytm, PhonePe, and Google Pay. Choose the method that’s most convenient for you at checkout.
Is it safe to make payments on Mavstore?
Absolutely. Your security is our priority. All transactions are processed through secure, encrypted gateways, ensuring that your payment details remain safe and confidential throughout the process.
Can I pay for my order on delivery (Cash on Delivery)?
Yes, we offer Cash on Delivery (COD) on eligible products and locations. Just choose the COD option during checkout. Please note that some pin codes may not be serviceable for COD due to logistical limitations.
Why was my payment declined?
Payments can be declined due to a number of reasons such as incorrect card details, expired cards, insufficient balance, or temporary bank issues. If your transaction fails, try using a different method or contact your bank for clarification.
I’ve been charged, but didn’t receive a confirmation. What should I do?
If you’ve completed payment but haven’t received an order confirmation, don’t worry! Sometimes, it may take a few minutes for the system to update. If it persists, please email us with your payment reference or transaction ID, and we’ll look into it right away.
ABOUT US
What is Mavstore all about?
Mavstore is an online destination offering a curated collection of trendy, high-quality, and budget-friendly fashion and lifestyle products. We’re passionate about making shopping enjoyable and accessible, with a focus on delivering a smooth and satisfying customer experience.
Where is Mavstore based?
We are proudly based in India and operate entirely online. All products are stored and shipped from our domestic facilities, allowing us to ensure quick delivery and consistent quality to our customers across the country.
What makes Mavstore different?
We stand out by blending affordability with quality and style. Our collections are thoughtfully chosen to suit modern tastes, and our commitment to excellent customer service ensures that you feel valued and confident every time you shop with us.
Are your products genuine and quality-checked?
Yes, 100%! Every item we sell is carefully inspected and quality-checked before it reaches you. We work with trusted suppliers to ensure that our products meet the highest standards of craftsmanship and durability.
How can I contact the Mavstore team?
Got a question or need help with your order? You can reach us through our Contact Us page, email us at our support address, or send us a message on our official social media channels. We aim to respond as quickly as possible.
